Ken Kelly Art.com
Frequently Axed Questions
Q. I want to buy an item from your site, but Im totally lost. What do I do?
A. E-Mail sales@kenkellyart.com or call 631-979-8355 with your problem and we'll contact you ASAP!
Q. What Credit Cards can I use to order from this web site?
A. We accept VISA, MasterCard, Discover and American Express for purchases.
Q. Is my credit card information protected when I am placing an order?
A. We now use PAYPAL. Other online payment services have nowhere near the amount of technology that PayPal has integrated into their services to help ensure protection from fraud. To learn more about buyer security click Here. .
Q. How long does it take for my order to get shipped?
A. If the item is in stock we will ship your order within 24 hours. You will
receive an order confirmation by e-mail when it is shipped out.
Q. Im from outside America how much is shipping?
A. All orders outside continental USA must email us with order and
you will be instructed as to payment and shipping charges.
Q. Are the Ken Kelly Posters frameable?
A. Absolutely! They are printed on a high grade paper and look great
when mounted and framed.
Q. I don't have a credit card, can I still order from this web site?
A. Surely, it won't take any longer to process your order and it will be
shipped as soon as check clears. Certified checks and Money
Orders are also fine. Entire process should be complete in a week.
Send to:
KELLY PRINTS
P.O. BOX 733
NESCONSET, NY 11767-0733
Send your item request by letter and send it in with your check,
Contact us via email first, to ensure you enclose the proper amount including shipping
charges.
Q. If there is a problem with my order when I receive it what are
my options?
A. You may e-mail our customer service representatives at
sales@kenkellyart.com 24 hours a day, 7 days a week. A real
person will answer your message as quickly as possible and
we will take care of your problem.
Q. I have seen other Ken Kelly items for sale other than what you
offer on this site, can I order them through you or can you
get them for me?
A. Let us know what you are looking for by email and we'll contact you ASAP!
Q. If I e-mail you a question will you respond to it?
A. Your comments and suggestions are taken seriously here. We
will make every effort to answer all questions in a timely manner.
Sincerely yours ,
Ken Kelly
If you encounter any problems using our website
please e-mail the webmaster at webmaster@kenkellyart.com
Copyright 2005 Ken Kelly
